LM
Lesiba M

1 reviews | Active since Oct 2016

16 Oct 2016, 21:31

Service complain

<p>Takealot.com advertised a "Royalty line 14 piece ceramic cookware set", and it was selling at R454,00, I then ordered it. 30 minutes after I have made a payment, they changed the price to R2999.</p> <p>I have tried to resolve this with them, they offered to give me a voucher of R150 because they claimed the pots were out of stock. What puzzles me is how the transaction went through if they were sold out.</p> <p>This is not the first time they're treating me like this and it has gotten to a point where I can't take their poor service anymore. This incident occured on the 3rd of October 2016 & I haven't gotten any assistance to date.</p> <p>Kindly assist with this matter</p>

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Replies (1)
takealot.com
takealot.com's reply17 Oct 2016, 15:36
Official

Hello Ovachkin,

It is with regret that we learn of this unpleasant experience with your order.

Thank you for raising your concerns with us and for allowing us to assist in finding a solution.

We will keep you posted on the status of your replacement order.

Regards

Takealot.com