********** Service after incorrect stove delivered

I made the mistake of ordering a Ferre gas stove from takealot. Takealot delivered a much cheaper model stove which wasn't even close to the design and specification of stove I paid for.

I logged the return and that's where the real problems started. Their staff in the warehouse have made multiple false statements to try and get out of refunding me. First was that the stove wasn't returned as delivered, which I refuted with a photograph of the state of the stove when returned, which was exactly as it was delivered. The next statement was that the stove had been used, which was impossible as the stove was not connected and was in a new property that was still being built, once again proved with a photograph.

I have now had 2 phone conversations, 13 e-mail communications and zero result.

Their customer service is obviously setup to frustrate their customers and prevent them from resolving any issues as every time you make contact with them, there is a new agent that promises that they will resolve your issue, and then it goes quiet.

This will be the last transaction I'll ever have with them after years and thousands spent on their site.