Seriously mixed review, great service from one agent but seriously poor from the company

I am only giving a 5 star rating to one individual from Takealot.com, this person helped me properly but as for the rest of this abismal organization who don't seem to care how they treat their customers at all and have dragged a simple issue out for more than 2 weeks now, I am truly unimpressed as a loyal and high paying customer that I must chase down correspondence from your staff and have been promised call backs on numerous occassions now and none have been forthcoming at all. Promises have been made and broken, I have been **** to, misled and even avoided. My threat to sue still very much on and all my evidence collected. Thank you Fadwah Dassie, Bradley Branes not so much, where is my correspondence, via phone or email, Joshua Ravens, twice you promised to call me back but didn't, Ghadeejah S who via email made me a promise but then about 15mins later went back on his word as well. Some people even said they could't do anything without even asking their surperiors. This after I have spent about R9000 in the last 3 months with your company, to say that I am disappointed and frustrated is a huge understatement, I am truly appalled at this lack of respect I have been shown, this non-compliance and breaching of the Consumer Protection Act, this customer avoidance and just plain lies by numerous staff members to me. So unless you want me to sue you with my huge mountain of evidence and trust me, I will win easily against you, just ask Vodacom and Rain, then I suggest you take swift action and do your jobs. Again thank you Fadwah Dassie for your warm and friendly service towards a rather frustrated and appaled customer, I hope your bosses take notice of your effort at least.

Regards Brett Wentzel (A truly appalled customer)