1 reviews | Active since May 2016

15 Jun 2022, 12:09

**** SERIOUSLY MIND BLOWING

First off, if I could rate for WORST SERVICE, I would. So I placed an order for fathers day on 31 MAY 2022, specifically for a tv game console which stated IN STOCK as I specifically could not wait. So it said delivered by 14 June - 14 June came so it said delivery by 24 June - I cancelled the order since they just cancelled the item without so much as a phone call. So again I placed the order on 13 June again for another tv game console and I chose the collection option after speaking to one of the customer service people who stated he will phone me if there is a problem. So come collection day 16 June, guess what once again the tv game consolle is cancelled. I am so frustrated with this. WHY say IN STOCK if you dont have stock! So I immediately phoned takealot, was on hold for 8 minutes then TAMARA picked up the phone, after explaining the situation asking her for a team leader or manager she cancelled my entire order and dropped the line, I wasn 't finished and now I dont know what the hell this woman did. This has been ongoing since end of May 2022. What a terrible service. Takealot has been going backwards more and more. Get you things straight and updated please guys! I need my order resolved immediately and if you cant employ people who actually keep to their word please consider closing down!I phoned again at 12h04 since Berniece who said she would phone and sort this out for us never phoned back and spoke to Dannielle who straight up refused to assist me in any way. What type of Mickey mouse company are you guys running. Either someone phones me as soon as possible or I will have no choice but to take this further since I am sick of takealot and their ****py attitudes towards customers and their EMPTY promises when it comes to phoning their customers.

0
Replies (0)