Serious Inconvenience

Im very disappointed with takealot. I ordered a computer mouse from you several weeks ago and it took nearly 2 weeks to get it.

Ive had this mouse for under 30 days and the scroll wheel stopped working. I have logged a return and you have now sent me two messages of "we tried to pick up the parcel".

I have checked with my security guards and they have indicated that you haven't even been there to collect the item despite saying you would collect it before 3pm today? Its now 1pm at the time of writing this, so don't you think its a little premature to cancel???

I'm now at the point that i'm really irritated at the fact that:

1. YOU took 2 weeks to deliver after YOU committed to 7 days (as per your order confirmation) 2. You are now causing massive inconvenience to me waiting for you to collect the item that you committed to collecting for the past 2 days. 3. Its going to take you another 2 weeks to deliver a replacement further adding to the delays here. 4. I've now wasted over one full month on a single item with you that I could have purchased elsewhere. 5. You don't have a proper contact page on your website to raise the query and your FAQ section doesn't have a section for when you as the supplier are been unhelpful. Some people don't want to talk to a call center (in which your site fails to provide details anyway)

Sort this out now, the service is shocking!