FH
Fabian H

1 reviews | Active since Sept 2011

23 Feb 2016, 10:38

Sent 5 months expired E-Liquid TWICE!

Order 3 bottle of Colins Red Rider Tobacco Flavour on 15 Feb (***) and received on 17 Feb. Packaging and bottles clearly state that manufacture date was March 2014 and that the product expires September 2015 (18 month shelf life). I was disgusted and requested an immediate replacement, asking making it clear that they must check the date on the packaging before shipping to confirm I will have at least 9 months of the shelf life. Well, on 23 Feb I finally received my replacement (***) and guess WHAT! Exactly the same manufacture and expiry date. This means that now I have 6 bottle of E-Liquid that have been expired for 5 months. The level of incompetence is unbelievable. I have requested that this be investigated and replaced with a non expired product immediately. We will see what happens but probably only next week because the response time is a week from the last experience. I will probably end up with another 3 bottles of expired E-Liquid.

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Replies (1)
takealot.com
takealot.com's reply24 Feb 2016, 07:43
Official
Hello echopta,

We are terribly sorry about the negative experience you had with us recently. Thank you for taking our complaints teams call today and allowing us to look into this for you.

We have addressed this matter with the relevant department and a full investigation will be conducted to confirm that the product at the warehouse is correct.

We would like to thank you for making us aware of this issue. Regrettably the matter was not rectified upon your first return request and we do apologise for this.

We will be in touch with you as soon as we have clarified all details and to conclude this matter with you.

Regards
Takealot.com