Sending the wrong article and then hiding behind thier "System".

I ordered and paid upfront for an Elenco Snap Circuits SC-300 physics kit in time for delivery before Christmas as a present for my grandson. Everything went well and i tracked the delivery on the tracking link given by Takelot. Tracking indicated delivery on 19 December 2017. So on 14 December my wife and i went to Bloemfontein 200 Km from where i am staying. While still in Bloemfontein i received a call from Fedex the courier company. My parcel was in Luckhoff my nearest town (5 days earlier than the Takelot tracking indicated the previous evening). The Fedex guy asked if the cafè owner in Luckhoff could sign for and receive the package. I agreed and later that night picked up the parcel on my return trip home. At home i opened the box carefully just to find a cheap quadcopter in its box labled with a barcode sticker describing the item i ordered namely the Elenco Snap Circuits SC-300 physics kit. Second problem. First the early delivery because their tracking system is useless and secondly the wrongly barcode labled item that i did not order. Now started a lengthy and tedious process of contacting Takealot and explaining the problem. Third problem i must lodge a return request. Done that get an email describing their "SYSTEM" for returns. I must be eligible for return and the parcel must first be picked up and returned to their warehouse for inspection by Fedex sent by them. Luckily i was eligible because the fault was not mine. Then started an endless email communication giving me a return code for "Elenco Snap Circuits SC-300 " which it was not. It was a quadcopter that i did not order. I sent about five emails and every time a new person answered my querry or an "AUTOMATED"email was sent that my querry will be passed on to the relevant person. The problem with all this misscommunication was that it took a day to send and be answered every time. I urgently warned them that time is running out for them to get my ordered item delivered before Christmas to prevent dissappointment of my grandchild. All my efforts to no avail. They just stuck to their "SYSTEM". Now today when Fedex came to pick up the retun parcel perfectly to the scedule they gave, i suddenly receive an email that their supplier's stock is out for the item i ordered and that my account with Takelot will be credited when my return gets approved on receit for me to chose somthing else to buy. So i wrote back to tell them that i am done with Takelot and that i want my money paid back in full. This was my first order from Takelot and what a f- up. It is now for sure that my grandson will not get his present for Christmas and will be very dissappointed . Never ever ever ever again one transaction for me through Takealot.com.