Selling used items then juggling my money between refund and credit so I can't access it.

I ordered a rice maker on takealot.com. It arrived on time but the box of the rice maker was ripped, torn, dented and previously opened. The styrofoam packaging inside was broken too. The item was used as it looked like it was wiped clean and the plastic over the heat vent was melted (proving that it was used). The power cord packaging was also retied by hand. I requested a replacement. It was collected the following day but I received no replacement. The next day I was informed there was no more stock and my account will be credited. I requested a credit on my account from Divan C. It was processed and confirmed. When I wanted to order something else, Takelaot had cancelled my credit and reprocessed my credit to be refunded to my bank in a week's time. I immediately sent multiple emails to the Agent as they have no telephone numbers. I eventually instructed the agent Divan C to just leave it as a refund as I do not want to order anything from them anymore. This was supposed to be a gift and now it won't arrive in time anymore because of Takealot. The next morning another agent, Odwa S emailed me to say they had cancelled my refund and placed the money in their takealot account again. I emailed them again telling them that this is not what I requested and asked for a team leader to contact me. I am waiting.