Selling used defective products as new and refunded credits without communication.

<p>I bought a Ryobi 18 V (Daily Deal) at a significantly cheaper price. It arrived with the batteries being scratched and you could see that the product was previously used. The product was further defective as the chuck did not rotate about the its centre axis.</p> <p> </p> <p>I requested an exchange product and their service was terrible! I was refunded a credit directly into my takealot account, without any communication, The same product is not available and they will not provide me with a similar product or an exhange as I requested. The price of the product has now increased significantly in price and I can't purchase it with the money in which I initially spent.</p> <p> </p> <p>I have wasted weeks in communication with Takealot.com with terrible service from two individuals (Lizaan Coetzee and Siyabonga Kedama).</p> <p> </p> <p>Interestingly my brother purchased the exact same product during the same Daily Deal and he also returned his product as it was previously used! This questions the integrity of the takealot.com brand.</p> <p> </p> <p>I am very concerned with the quality of products and the manner in which this was handled. I received no compensation for the time I have wasted ,communicating back and forth, and still cannot receive an exchange product with minimal effort from customer services to assist in obtaining what I (as the customer) wants.</p> <p> </p> <p>Im extremely dissapointed as it seems like Takealot is not this great company it used to be.</p>