Selling Sub-Standard Products
I bought a Paklite Cyborg 71cm case for my trip to Europe this holiday. I saw that people were complaining that the suitcase is not good quality but I thought that they were exaggerating. When I arrived in Prague and I got my bag the suitcase's body had a crack. When I arrived Back in South Africa the one wheel had broken. I paid a lot of money and the quality of the product sold to me is extremely poor. I would like to request a refund.
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takealot.com's replyOfficial
19 Jan 2016, 11:58Hello gerhardush777,
We are terribly sorry about the poor experience you had with the product you purchased. Thank you for taking Maxine from our complaints teams call and allowing her to investigate the matter.
We will be in touch with you as soon as we receive feedback from the relevant department to action your request accordingly.
Regards
Takealot.com
We are terribly sorry about the poor experience you had with the product you purchased. Thank you for taking Maxine from our complaints teams call and allowing her to investigate the matter.
We will be in touch with you as soon as we receive feedback from the relevant department to action your request accordingly.
Regards
Takealot.com
takealot.com's reply19 Jan 2016, 11:58
Official
Hello gerhardush777,
We are terribly sorry about the poor experience you had with the product you purchased. Thank you for taking Maxine from our complaints teams call and allowing her to investigate the matter.
We will be in touch with you as soon as we receive feedback from the relevant department to action your request accordingly.
Regards
Takealot.com
We are terribly sorry about the poor experience you had with the product you purchased. Thank you for taking Maxine from our complaints teams call and allowing her to investigate the matter.
We will be in touch with you as soon as we receive feedback from the relevant department to action your request accordingly.
Regards
Takealot.com
's updateReviewer Update
16 Oct 2016, 13:13Thank you for refunding me for the products and your prompt reply on the issue.
's update16 Oct 2016, 13:13
Reviewer Update
Thank you for refunding me for the products and your prompt reply on the issue.