Selling reused items

I purchased a Philips coffee machine on promo for R6399 with normal price being R8299, and I received a box that was open and used, so i exchanged it. My second item was much worse with the filters being open, fingerprints everywhere, and even the previous owners return number inside the box. Thought this quiet disgusting of Takealot to to be repackaging used items and sent of to customers paying for a brand new item, especially in this covid time where things should be sanitised and cleaned properly. They should definitely undergo a compliance check.

I contacted takealot, and their call centres have definitely gotten worse, with agents not logging my issues and providing me with feedback. I must have made atleast 20 calls and mailed a few times, between the 1st and 2nd return. The manager said theres nothing they could have done and even though they have stock, they cannot offer the same item at the price i purchased it for!!! How does that make any sense at all??? Surely this is against every consumer act possible!! they wanted to just sell of their used items, but at no point was my purchase for an unboxed item. And when i received my 2nd exchange and complained again, not even the manager Amiena Taliep had the decency to get back to me. I offcourse evenutally had to ask for a refund as the frustration and calls were not worth it.

NOTE to customers: AVOID PROMO ITEMS FROM TAKEALOT. They are selling used unsanitary items as new, and their disgusting customer service aint going to help you resolve anything.