BR
Brian R
1 reviews | Active since Apr 2021
21 Jun 2022, 10:28
Selling of counterfeit goods and refusal to provide service
Purchased an electronic vape mid May. Item broke before 30 days were up. Contacted the manufacturer overseas, who confirmed 100% that the item is counterfeit and a ****. Tried to get a return from takealot who refuse because a few minor accessories were ******. They don't care that the item is ****, they have since restocked more, and refuse to provide any customer service at all. They hide behind bogus return policies. Now I am forced to open a ***** case. Worst service I have ever had from an online company. Shame on you selling ******* goods and refusing service!!
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Brian R's updateReviewer Update
21 Jun 2022, 12:20Takealot has Lorenzo to thank for restoring a modicum of faith in their company.
Thank you Lorenzo for taking up this situation and sorting it out. No-one else was willing to assist. The matter is now concluded, and I have been credited. An unpleasant experience all round, saved only by one person who understands decency and service.
Thank you Lorenzo for taking up this situation and sorting it out. No-one else was willing to assist. The matter is now concluded, and I have been credited. An unpleasant experience all round, saved only by one person who understands decency and service.
BR
Brian R's update21 Jun 2022, 12:20
Reviewer Update
Takealot has Lorenzo to thank for restoring a modicum of faith in their company.
Thank you Lorenzo for taking up this situation and sorting it out. No-one else was willing to assist. The matter is now concluded, and I have been credited. An unpleasant experience all round, saved only by one person who understands decency and service.
Thank you Lorenzo for taking up this situation and sorting it out. No-one else was willing to assist. The matter is now concluded, and I have been credited. An unpleasant experience all round, saved only by one person who understands decency and service.