ME
Mohammed E
1 reviews | Active since May 2011
28 Oct 2015, 09:57
Selling imported non ICASA approved phones
Takealot is selling non ICASA approved phones therefore when there's an issue with it Takealot refers you to the manufacturer Samsung in my case Samsung refuses to repair or even look at the phone as it is not ICASA approved and as it is an import they do not carry the parts for it i am shunted from pillar to post <br> <br> <br> Takealot is by far the best online store and i have referred them to friend and family have a look at my account i spent over R20 000 on purchases myself on take alot<br> <br> Please refund me or exchange the product
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takealot.com's replyOfficial
28 Oct 2015, 10:18Hello moe666,
We're sorry if you've been sent from pillar to post with this matter and we'd appreciate the opportunity to further investigate this with the relevant departments. We've instructed our complaints team to liaise with the product buyer and our returns team to get a bit more insight into this matter. They'll be in touch with feedback as soon as they've gathered the necessary details to address this with you.
Kind Regards,
takealot.com
We're sorry if you've been sent from pillar to post with this matter and we'd appreciate the opportunity to further investigate this with the relevant departments. We've instructed our complaints team to liaise with the product buyer and our returns team to get a bit more insight into this matter. They'll be in touch with feedback as soon as they've gathered the necessary details to address this with you.
Kind Regards,
takealot.com
takealot.com's reply28 Oct 2015, 10:18
Official
Hello moe666,
We're sorry if you've been sent from pillar to post with this matter and we'd appreciate the opportunity to further investigate this with the relevant departments. We've instructed our complaints team to liaise with the product buyer and our returns team to get a bit more insight into this matter. They'll be in touch with feedback as soon as they've gathered the necessary details to address this with you.
Kind Regards,
takealot.com
We're sorry if you've been sent from pillar to post with this matter and we'd appreciate the opportunity to further investigate this with the relevant departments. We've instructed our complaints team to liaise with the product buyer and our returns team to get a bit more insight into this matter. They'll be in touch with feedback as soon as they've gathered the necessary details to address this with you.
Kind Regards,
takealot.com