SELLING DEFECTED SKYWORTH TV’s, operator called Bonisa S (WORST CUSTOMER CARE)

On the 4th of October 2023 I ordered a Skyworth 70 inch TV from takealot worth R9999.00, upon its arrival I realised that the tv is defected and damaged. I log a return with takealot which took a long time for the item to be returned, once their unprofessional drivers FINALLY came I packaged the tv back to takealot thinking I’d get a refund or replacement. Takealot only informs me on 29 November 2023 that they will not replace the item, once the tv arrives back in my hands on the 30th of November it arrives is a worse state than it left with ink splattered all over the screen and visible crack marks on the face of the screen that were not there.

I have tried talking to them and pleading but to no avail, they instead opted to ask a 3rd party delivery company DP Laser to deliver, they could not gave me myself with their useless drivers who probably kicked and stopped the face of the tv. They said it voids the warranty, ofcause it does cause they delivered a defected TV duuh?

Stay away from takealot products over R5000 cause you WON’T get your money back should something go wrong, also, important to note that STAY AWAY FROM SKYWORTH, there are not enough equipped repairers to fix the TV’s.