1 reviews | Active since Jul 2011
Selective handling of query
I received a credit to my account for an item returned as part of Order Number: ***. The item in question was a poor quality item and hence the reason for me returning it. The cost of the item was R279 and the order total was R294. <br> <br> I app**** a R100 voucher to the total order. I was advised by Razeen that you do not refund vouchers. My issue is around 2 points:<br> <br> 1) How can you penalise a customer by not reinstating a voucher for purchasing items sold by you that are poorly made<br> <br> 2) I was refunded R179. If my order total was R294 then the refund owing to me on this item is R184.10 (R279-(R279/R294*R100))<br> <br> I addressed this with Razeen in my query and also indicated that I would like a refund to my bank account. In an email covering several points, Razeen
We're sorry for the frustration you've experienced with this order and its return and we'd like to clarify the refunded amount with you. This order consisted of two items priced R279 and R15 respectively and it seems you only returned the R279 product. As you used a R100 coupon code on this order, you were refunded R179. Coupon codes aren't paid for hence we do not refund them. You should however have been issued with a new R100 coupon code and we apologise that this wasn't offered to you.
We'll address the matter in which this query was handled with the agent in question & provide them with the necessary training on how to better assist with matters such as these in future. Our complaints team will also be in touch to assist with your refund request to your bank account and also issue you with a new coupon code.
Sincerely,
takealot.com
We're sorry for the frustration you've experienced with this order and its return and we'd like to clarify the refunded amount with you. This order consisted of two items priced R279 and R15 respectively and it seems you only returned the R279 product. As you used a R100 coupon code on this order, you were refunded R179. Coupon codes aren't paid for hence we do not refund them. You should however have been issued with a new R100 coupon code and we apologise that this wasn't offered to you.
We'll address the matter in which this query was handled with the agent in question & provide them with the necessary training on how to better assist with matters such as these in future. Our complaints team will also be in touch to assist with your refund request to your bank account and also issue you with a new coupon code.
Sincerely,
takealot.com