1 reviews | Active since Jun 2016
Second consecutive order with delayed delivery date and no communication!
<p>Takealot has gone from formidable to shoddy. </p> <p>A few months ago I ordered a book and was told after the fact that the estimated be livery date will not be matched bit moved out by 15 days. Now I ordered two Sistema sets which were meant to be delivered on Monday. Today I phoned to find out when it will be delivered only to be told it will be delivered on the 15th as there is no stock. </p> <p>I was not notified of this delay. I received no apology or communication from Takealot to inform me of this.</p> <p>the poor service is unacceptable and inconsiderate. </p> <p> </p> <p>The he last order prior to these two was also a mess as the item ordered was faulty and the replacement unit was delivered to the wrong address after I had confirmed the correct address more than 3 times. I only got the replacement unit a month later as I was nowhere near the address delivered to. </p> <p> </p> <p>I I am not happy about being treated with such disdain and utter lack of respect. Your customer service is glaringly absent. </p> <p>I would like to invite your mission statement. You are falling very short of the promised mark. </p> <p>Order number: ***</p>
Hello LineReitz,
We are terribly sorry that you misread our communication regarding the delivery date of your order.
Thank you for taking our complaints teams call today and allowing us to clarify all the details with you.
We are happy to look into your concerns and will await your response with the information we have requested from you.
Regards
Takealot.com
Hello LineReitz,
We are terribly sorry that you misread our communication regarding the delivery date of your order.
Thank you for taking our complaints teams call today and allowing us to clarify all the details with you.
We are happy to look into your concerns and will await your response with the information we have requested from you.
Regards
Takealot.com
