Seagate Expansion 1TB 2.5" Portable Hard Drive

I recently returned two hard drives that I purchased which unfortunately became faulty after only a month of use. I contacted customer support via email to request a refund and was informed that I would receive a response within 24–48 hours. Unfortunately, this timeframe was not respected, and I only received a response after following up four days later and contacting customer service separately.

The communication process was extremely frustrating. Despite clearly explaining the issue in my initial emails, I was repeatedly asked the same questions that had already been answered in the email thread. I was even asked for my collection address multiple times, even though I had already provided it.

It felt as though the support team did not properly review the existing email conversation before responding, which significantly delayed the resolution process. After sending a final email asking the team to please review the full email thread instead of repeating questions, my refund request was marked with a “Bad future refund instruction,” which was both confusing and disappointing.