********

On 26 November 2019 i bought a Samsung Galaxy A2 Core 8GB Dual Sim - Blue (Colour: Blue) from takealot with order number ***3. On 11/02/2020 the said phone didn't switch on and i sent them a request for a refund and they collected the phone on 12/02/2020 was was told I would receive feedback in 3 days on 14/02/2020 I get an email saying they have received the phone and I can track the status of my query on their website and when I went to their website it just says return declined, no reason whatsoever and when I call them for feedback they advised they don't see a problem with the phone and are returning it as nothing is wrong and they refuse me a refund. How does a phone die the whole day and they can't see any problem