SAPS CASE OPENED AGAINST TAKEALOT.COM

Horrible experience to have a refund done at takealot. Please do not ever use this store. It's absolutely pathetic.

I have called at 8am 13th December to request a proof of payment for the refund that shows it was paid into my account on the 9th...

I spoke to a lady named Naomi M. who mentioned she will contact the finance team to request a proof of payment. Note this was at 8am... At 11am I requested an update - No response Sent an addition email to demand a response.

Response was recieved after the second attempt. Naomi sends me a HTML (screen snippet) of the internal refund transaction that was done.

Note: I've asked for a proof of payment Proof of payment defined: An official letter/document from a banking institution with their letterhead and logo stating that payment has been initiated.

This lady sends a proof of refund which can only be recognised internally at takealot and not by banking institutions. Thus making my call at 8am, my email at 11 and my email again at 2pm.... Useless ..

From 2pm, till now 5pm, end of business day, no proof of payment recieved.

Additionally the proof of payment which was an internal picture of a transaction using their finance system was not sent as an attachment but Instead in HTML format.

For those who aren't fami**** with this. It's a picture within your email that does not show as an attachment, neither can it be saved to your desktop for other uses such as printing or forwarding to someone else.

I've additionally sent emails to the main takealot contact email, no replies recieved.

To note: Refund Processed on App - 9 December Refund Processed on the Internal Refund Note: 10 Dec

So do you see, their word is not final and nor is the information provided on the app or the refund note. A customer can only believe a valid, genuine proof of payment from a banking institution.

Absolutely disgusted at the level of service takealot provides and I'm struggling to understand how their finance team or Naomi feels that a picture of a internal refund note, is good enough to presented to a customer.

However guys, I won't be tolerating this level of service, I have a business to run and I don't have time to deal with inconsiderate and dumb people at takealot.

When I decide to wash this situation off my hands, takealot will be in a dire situation. By the end of this week, i guarantee each and every citizen in this country that I will bring takealot to its knees by freezing their payment gateway. Customers won't be able to use the Debit / Credit card payment method as I am having the legal team at my company draft out a letter to DPO , commissioned by the high court of Durban to freeze, hold and uplift takealots payment gateway.

The problem is takealot does not who their customers are and what they can do. They take this lightly, but when this payment gateway is frozen, I can almost assure you takealot will then call me to ask what I want to drop the dispute. And my answer is going to be, I won't drop the dispute with DPO and I won't accept the money either. Takealot may keep the money to seek a new payment service provider. When I'm done with this, takealot will be very sorry. I will provide an update PUBLICALLY TOMORROW.

SAPS Case no: 363/12/2022 Banking Association of SA- Pending Case No

DPO Payments - Pending Reference No

NCC (National Consumer Commission) - Pending Reference No

I will provide an update tomorrow for the following