Samsung Supplier warranty - Pathetic service - MRRN-sbnzg-az6b

I purchased a SamsungTV and was within my 2 yr warranty period when we started to have issues witht he unit. I logged the return on 29.10.2021 and after 20 different customer liaisons dealing with my return, I am still waiting for the unit to be returned. MRRN-sbnzg-az6b. Today is 22.11.2021 The tracking service is also pathetic because it was last updated on 03rd Nov. We are entering the 4th week already!!! It is well past the 21days and I still don't have my TV. I would suggest that they either credit me and I will purchase something else or replace my TV. Apparently Samsung fixed the unit but it is still not in my possession. My husband has been up and down to Takealot to enquire because no one gets back to us unless we make a noise. This is unacceptable!!! We have been more than patient. He is once again at the warehouse to speak to a manager!!!