Samsung A32 Cell Phone.

I purchased a Samsung phone on 22 July 2022 and paid cash (C.O.D). On August 22, for some unknown reason, the phone switched off and could not be switched on again, nor could it be charged, Takealot was informed and they collected the phone the next day. We expressed our displeasure-after all, the phone had packed up just after 1 month; how many times would this phone be sent in for repairs during its lifetime? We expected Takealot to replace the faulty phone with another one but that was not the case. We spoke to numerous people about this problem to no avail, just empty promises and this matter was dragged on for so long so that the warranty and any chance of exchanging the phone is now void. We were never told what caused the problem with the phone in the first place, instead we were told that we didn't know how to switch on the phone nor how to charge it as there was nothing wrong with it. Also to be noted, is the fact that the couriers do not inform the customer of the time they are coming to your residence - they just expect you to be on standby and if one is not quick enough to attend to them, they become very rude and insulting. To this day, 13 October 2022 (3 months later), we still have no phone (as they now claim they must look for it) nor did we get a refund. All I can say is that as my first time buying for Takealot, the experience has been an ongoing nightmare! Now they have the phone and the money.