1 reviews | Active since Mar 2010
Same issue three times in a row
This is my third complaint for the same issue . Even though there is a mailroom at my work and I have communicated it to MrD twice ! Besides all of that I still had the same issue again this week , this time it resulted in my delivery being late . So my main complaint was that the drivers don't take the parcels to the mailroom . Firstly I have already given MrD clear instructions as to how to get to the UTI room (I did that when I complained the previous time ) . Secondly you Takealot do not offer a section to enter in additional details . Thirdly and most importantly , I am in meetings all day along , I can't clear my calendar just so I am available to take the delivery . I'm done , this was the third complaint of the same issue , with no resolve . I can't not be a client of yours any more.
We're sorry to hear of the troubles you've experienced with your recent deliveries. Our policy however is to deliver all parcels to the specific person who placed the order. We do this to ensure that whoever placed and paid for the order actually receives their items and to sign for it in person to confirm that the parcel was received in a good condition. If you have a special delivery requirement, you can inform our customer service team about this once the order has been placed.
We appreciate your loyal support and we'd like to make shopping with us as easy as possible. Our complaints team will be in touch with you shortly to confirm if we could try amending your delivery details to ensure delivery takes place to your company's mailroom in future.
Kind Regards,
takealot.com
Best regards,
We're sorry to hear of the troubles you've experienced with your recent deliveries. Our policy however is to deliver all parcels to the specific person who placed the order. We do this to ensure that whoever placed and paid for the order actually receives their items and to sign for it in person to confirm that the parcel was received in a good condition. If you have a special delivery requirement, you can inform our customer service team about this once the order has been placed.
We appreciate your loyal support and we'd like to make shopping with us as easy as possible. Our complaints team will be in touch with you shortly to confirm if we could try amending your delivery details to ensure delivery takes place to your company's mailroom in future.
Kind Regards,
takealot.com
Best regards,