Same day delivery - is it a ****?

I ordered a product on 11 May 2022, and paid the same day delivery fee. I received an email confirming my order etc.. at 08H32 on the same day. However despite accepting the same day delivery fee, the order was scheduled for 13 May 2022. This is not even next day delivery - but the day after the next day delivery.

On seeing the delivery schedule I immediately sent a query asking them to look into the matter and do same day delivery - as it was already paid for. The date stamp on that query is 11 May at 08H36. At the time of initiating this complaint which is more than 24 hours later - they have not even addressed my query, let alone made my delivery.

Takealot - if you take your customers money for same day delivery - then you must meet your obligation and delvier the product on the same day. It is that simple.

I am not even able to get a response after submitting several queries over the past 24 hours. I still have no product and am out of pocket for the same day delivery fee.

Treat customers better please.