Same day delivery fail

<p>Bought an item at 8.08am this morning, and against my better judgement I selected and paid for "same day delivery" thinking that it was early enough still. <br /><br />Received no confirmation from the courier, so I called at lunch, first takealot and then the courier and both assured me my order would still be delivered today.<br /><br /></p> <p>I then called Mr D later and the consultant said "what order number? we haven't received any such order from takealot". So this means the consultant earlier at Mr D was lying through her teeth when she told me all was well, and same goes for the initial consultant that I called at takealot as they said nothing was wrong. As I called takealot then again and the consultant was like "ohhh there was some problem with sending the order to Mr D...." She then offered up 2 options, either to refund me the same day delivery (read cop out and no apology) or have Mr D call me and see if they can organise delivery tomorrow. </p> <p> </p> <p>Have I received any call or communication from Mr D? No.... which means once again this has failed yet again at the consultants. 4 *********** consultants on both sides. Takealot please lookup the word "guaranteed" and tell me what that means. Why do I have to keep hounding your useless call centres when they won't be proactive and call if there is a problem? Really, really disappointing takealot. I have ordered many times from your company and it has always been a pleasure, but now i'm left with a very bad impression of your company. </p> <p> </p> <p>Maybe if i'm "lucky" I might get my order next week sometime... probably after i've had to call a couple more *********** consultants again to get them to actually action my delivery. </p>