same day delivery dissapointed

i have placed and order yasterday fro same day delivery . i was advised it will be delivered before 17:00 as usual i woukld get it but the driver decided to go to the address we didi not put on the wesite fro delivery . didi not get the order called your call center spoke too and agent weho advised that he will contact the driver give use feedback we got email advising that by 12 the parcel will be delivered still not bnothing , that parcel is fro a collegues birthday present snd she is leaving today now you guys are sending us email of delay and scheduling , waht s the poiunt of paying same day delisvery if we are not going to get the teh parcel same day . whya give cl;ient false adverti*****t . now we cannot get any one ansering your call center . order numberi have placed and order yasterday fro same day delivery . i was advised it will be delivered before 17:00 as usual i woukld get it but the driver decided to go to the address we didi not put on the wesite fro delivery . didi not get the order called your call center spoke too and agent weho advised that he will contact the driver give use feedback we got email advising that by 12 the parcel will be delivered still not bnothing , that parcel is fro a collegues birthday present snd she is leaving today now you guys are sending us email of delay and scheduling , waht s the poiunt of paying same day delisvery if we are not going to get the teh parcel same day . whya give cl;ient false adverti*****t . now we cannot get any one ansering your call center . order number #*** please can we get our delivery it needs to lieave to day @15:30 no reschedule . do what you website promises