Same day delivery

I placed my order with [URL Removed] at 08:21 on 06/11/2015. I chose same day delivery of R50 and received and SMS at 10:39 informing me that my order will be delivered before 15:00 on 06/11/2015. I phoned Mr D Courier at 15:40 to follow up on my delivery. Rory informed me that the driver did not manage to deliver the order as he ran out of time. I told him that the order was for a same day delivery and that the delivery address specified was my work address and that I will be leaving work at 16:00, he said someone would contact me to resolve the issue. I waited at work and after not receiving a call back as was promised I phoned the contact center again at 16:47. I explained the situation to the the call center agent was put on hold twice and was informed by her that she would contact me in a few minutes to resolve the matter. It is currently 20:13 I am still waiting for the promised call. I have not received my same day delivery as was guaranteed. The level of services is completely unacceptable from your Courier Service and it is completely ********* to charge your clients for services you cant render. <br>