Same day delivery

Order at 9:25 paid the additional fee for same day delivery, called by a consultant to confirm payment has been received and the timeframe for delivery, Asked her to ensure that the product gets delivery before 4PM which she confirmed will happen. Called Takealot at 3:00 to ask if they will delivery by 4:00pm they once again said yes. At 4:05, product wasn't delivered tried contacting the delivery company and was told they will call me back (Mr. Delivery) up to date no call received from them, Takealot informed that they will contact me back as they needed to query this. I called again 20 mins later and I asked them to speak to a manager, the call was cut TWICE during the transfer. The third time the call was answered by a different consultant who refused to transfer me to the manager until I explained the whole situation again for the (THIRD TIME). Takealot consultant said they will change the delivery address as they promised a same day delivery. Eventually the product was delivered to someone else in my company whom I don't yet site clearly states (A COPY OF YOUR ID is required for delivery)No communication and it was a gift for my wife on her birthday. Appalling service.