TB
Tarryn B
1 reviews | Active since Feb 2011
13 Apr 2015, 14:06
Said the item was in stock, now waiting?!
Hi, My husband and I regularly order items through [URL Removed] and have always received excellent service, however I placed an order last week (9 April) for a camera bag that the website said was in stock. I now checked the tracking info and it says expected delivery will be by Wednesday 22 April, whereas the website said it would take 2 - 5 working days. I wasnt informed that the item was not in stock, and this is frustrating as I need this camera bag for a wedding we are shooting this weekend.
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takealot.com's replyOfficial
13 Apr 2015, 14:58Hello tbishop,
We're sorry for the change in delivery date & that no one's been in contact with you about it. We understand that it's put you under unnecessary pressure & will try & get this resolved asap. Our complaints team's tried getting in touch with you, but we've instructed the buyer to look into the matter & will try to get hold of you again with an update & hopefully solution to the matter.
Sincerely,
takealot.com
We're sorry for the change in delivery date & that no one's been in contact with you about it. We understand that it's put you under unnecessary pressure & will try & get this resolved asap. Our complaints team's tried getting in touch with you, but we've instructed the buyer to look into the matter & will try to get hold of you again with an update & hopefully solution to the matter.
Sincerely,
takealot.com
takealot.com's reply13 Apr 2015, 14:58
Official
Hello tbishop,
We're sorry for the change in delivery date & that no one's been in contact with you about it. We understand that it's put you under unnecessary pressure & will try & get this resolved asap. Our complaints team's tried getting in touch with you, but we've instructed the buyer to look into the matter & will try to get hold of you again with an update & hopefully solution to the matter.
Sincerely,
takealot.com
We're sorry for the change in delivery date & that no one's been in contact with you about it. We understand that it's put you under unnecessary pressure & will try & get this resolved asap. Our complaints team's tried getting in touch with you, but we've instructed the buyer to look into the matter & will try to get hold of you again with an update & hopefully solution to the matter.
Sincerely,
takealot.com