****s on their delivery

Takealot and its delivery unit are just ****s. After opting for the same day delivery, ordering very early they changed delivery from 17h00 to 20h00. When it was 20h00 they update their status with lies that I was not home and thats the reason they. can't deliver. What makes you make consumers pay for same day delivery whereas you cannot deliver? You are just ***** and this is the last im ever buying from Takealot...