Ryobi garden blower

I bought a Ryobi garden blower and was happy to receive delivery on time , little did I know that my excitement would later turn to disappointment.The item came without a charger/battery and I returned on three occasions and there was No communication whatsoever. I took the item back to the Hatfield branch to request a refund and only now do they mention in the email that the battery needs to bought separately, This was not specified prior to my purchase that customer needs to buy a charger separately.I have budgeted for that price for a full product without hidden charges. That was poor communication between buyer and seller.