Running after takealot and everlast on a treadmill they damaged. Getting nowhere!!

Dear Takealot

On the 31st of December 2023 I logged a return on my everlast enduro treadmill

On the 3rd of Jan 2024 my treadmill was collected

The reason for my return was as follows, after just over 6months of use, the motor of the treadmill began making a loud noise during my workout and continued making the noise for some time after I had switched the treadmill off, this was concerning and it was new to me as I had been using it a minimum of once a day, it hadn't done this before and due to the cost of the treadmill and the short term that I had been using it, I hurried to get this sorted. My original return logged, I asked for a replacement, however prior to your delivery team collecting, I called into your call centre and requested a refund as I had seen a better treadmill on your website, the gentleman assisting me assured me that this wouldn't be a problem etc.

Keep in mind that I had kept the treadmill in a clean and orderly condition, I maintained the belt, I also kept the protective plastic on the screen as I am an individual who strongly believes in maintaining and caring for your belongings as this will increase its lifespan, with regards to my packaging, I kept all the original packaging right down to every piece of styrofoam that had come inside the box. When I packed the treadmill up, I included all it's packaging, assembly parts and assembly tools I had packed into a little see through plastic bag

After 3 + weeks I received communication back from your supplier stating that the noise had come from a piece of cardboard that was stuck or near the motor of the treadmill and this is what caused the noise, I was definitely in doubt as it hadn't done this in the beginning. Long story short, I would be receiving the treadmill back as they had found zero fault with it.

I was not entirely happy with the outcome as I had concerns about the quality of the treadmill and I did not agree with the supplier's find, considering what I had spent on the treadmill, I was concerned about my investment, however I was accepting of the outcome and I was awaiting the delivery of my treadmill

On the morning it arrived, I was unable to tend to it immediately as I was getting ready to leave home, however I was taken aback by the state of which the box arrived in, nevertheless I assumed all is well on the inside

When I got home in the evening I began unboxing the treadmill, I found that the treadmill itself was full of scratches, scuff marks, the original protective parts of the packaging was not included and the worst part, the assembly parts were not all there as well as all the assembly tools, a few odd *****s were included and 1 single Alan key, with missing assembly parts, I could not use the treadmill, I could not put it up and test it out, I immediately packed it right back in the box and emailed the lady from takealot who was assigned to my return, she never responded to this day, i called takealot the next morning as i was beyond stressed about it, the lady I spoke to said she would escalate it and advised me not to log another return as she would be handling this she assured me she would keep me informed on the matter, however I never heard back from her and the next day I logged a return stating a small summary of the events, the packaging and item was damaged.

My return was logged on the 6th of Feb and collection was meant to be the 8th of Feb, no one collected 😞, I contacted takealot again and I was rescheduled for Monday the 12th of Feb, I called in this morning to confirm that the collection will be today and the gentleman I spoke to assured me it would be today and the latest they would collect is at 7pm, he asked if i'd be available and I said I would as I cancelled yet another day to wait at the door for takealot to collect, today is Monday the 12th of Feb and it is currently 07:42pm, no one has collected the treadmill.

What more does one do? I've been patient, I've been understanding yet in return, my item was damaged and every plight to be heard has been disregarded.

The supplier did not receive the treadmill in the condition that they sent it back to me, I sent it in for a noise on the motor only to receive the treadmill back in an unusable condition and now takealot refuses to collect it and refuses to assist me in any way, I cannot begin to explain how much this has stressed me out to the point where I cannot even think straight as I spent R13 000.00 on this treadmill, money that I spent around 2years saving, as I stated in my email to takealot, I spent more time saving for the treadmill than the use i got out of it.

I'm not sure if this review will fall on deaf ears as takealot and everlast are doing me a great injustice here as a loyal customer, everlast clearly has no respect or regard for their customers. At this point, I just want my refund and quite honestly, I want nothing more to do with takealot and everlast, I will not recommend either business.