CJ
Cari J
1 reviews | Active since Dec 2015
05 Dec 2015, 15:11
Ruined gift giving weekend
Paid R35 extra to have my order delivered by Friday and nothing received yet ! Why pay R35 for a service you're not going to get. You try explaining to a 3 year old why her gift hasn't arrived in time. It probably won't be making a big difference if I stop shopping at Takealot but at least I know that when I buy from a shop I will actually be getting what I paid for. I am so tired of fighting for service for which I paid for. I wonder if the parcel will arrive on Monday.
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takealot.com's replyOfficial
05 Dec 2015, 17:13Hello Sunflower62,
Thank you for taking Zahrah from our order fulfilment team's call to apologise for missing delivery of your daughter's gift. As discussed your parcel is still in transit to the allocated branch. Once it arrives we'll ensure that it is scheduled for delivery by Monday latest. We've assigned this matter to our complaints team to monitor so that delivery is followed through as arranged. We've also requested your shipping fee to be refunded back to you.
Sincerely,
takealot.com
Thank you for taking Zahrah from our order fulfilment team's call to apologise for missing delivery of your daughter's gift. As discussed your parcel is still in transit to the allocated branch. Once it arrives we'll ensure that it is scheduled for delivery by Monday latest. We've assigned this matter to our complaints team to monitor so that delivery is followed through as arranged. We've also requested your shipping fee to be refunded back to you.
Sincerely,
takealot.com
takealot.com's reply05 Dec 2015, 17:13
Official
Hello Sunflower62,
Thank you for taking Zahrah from our order fulfilment team's call to apologise for missing delivery of your daughter's gift. As discussed your parcel is still in transit to the allocated branch. Once it arrives we'll ensure that it is scheduled for delivery by Monday latest. We've assigned this matter to our complaints team to monitor so that delivery is followed through as arranged. We've also requested your shipping fee to be refunded back to you.
Sincerely,
takealot.com
Thank you for taking Zahrah from our order fulfilment team's call to apologise for missing delivery of your daughter's gift. As discussed your parcel is still in transit to the allocated branch. Once it arrives we'll ensure that it is scheduled for delivery by Monday latest. We've assigned this matter to our complaints team to monitor so that delivery is followed through as arranged. We've also requested your shipping fee to be refunded back to you.
Sincerely,
takealot.com