Ruined Christmas

<p>I received a book at the end of November but left it unopened till 2 days before Christmas. Upon opening the package - realised the shocking condition the book was in - the front cover folded and with holes in in and ink or dirt marks on the top of the book. This wasn't something I could give my mother. I went to my orders page on the website and clicked on the "Return Item" button and selected the product is defective or damaged. I then got a notification that a courier would come and collect the item. All good. There was no indication that there could be an issue, so I told my mother that I had opened the package but returning it, so her present would be late.</p> <p> </p> <p>A few days later, on 30 December, I received the following reply - </p> <p>We regret to inform you, however, that we cannot proceed with your request to return this item due to the following reason(s):</p> <p> Customer failed to notify us of the damaged delivery within 7 days as per our policy states that "should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days of such delivery by logging a return on our website".</p> <p> </p> <p>I have been totally embarrassed. If there was not a "Return Item" button on the website or there was a notification on that page that there was this 7 day return policy _ would have just given my mother the book and she would have have had a present on Chistmas day. I had seen that there is a 30 day return policy and was within this period. There was obviously no quality control and you're now aiming to make it my problem - well, it's not my problem. I rep**** to the e-mail and heve not received a reply - hence my complaint here now. </p>