TM
Troy M
1 reviews | Active since Mar 2009
14 Dec 2015, 12:41
Rugby Challenge 3 - PS3
I am now fed up with Takealot. It is the second time you have missed a pre-order delivery date without communicating to me.<br> Your competitors (Loot) have the product in stock so I will be buying from them. I think I will be buying a lot more from them which I am quite sure you won't mind as you have so many other customers already. <br> My average spend at your company for a single customer is substantial & yet you continue to disappoint. <br> <br> I have spoken to a customer care agent who was too happy to refund the money I have paid. <br> Well done - problem solved?<br> <br> The order was placed on the following profile: [Email Removed]<br> Ref no: ***
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takealot.com's replyOfficial
14 Dec 2015, 17:12Hello Visionary,
Our complaints team has tried to call you to address this matter, but they've unfortunately only been able to reach your voice mail. We have received further communication from our supplier that this particular game's release has been postponed until January 2016. Our customer service team was instructed to inform you about this delay in order to prevent a similar disappointing situation as before and regrettably it seems we've failed to do so.
We will investigate this matter with the team who was responsible to contact you in the morning to get clarity on why this did not happen. Our team will reach out to you again tomorrow once they addressed this matter. We will also make sure that your cancellation and refund is processed ASAP.
Sincerely,
takealot.com
Our complaints team has tried to call you to address this matter, but they've unfortunately only been able to reach your voice mail. We have received further communication from our supplier that this particular game's release has been postponed until January 2016. Our customer service team was instructed to inform you about this delay in order to prevent a similar disappointing situation as before and regrettably it seems we've failed to do so.
We will investigate this matter with the team who was responsible to contact you in the morning to get clarity on why this did not happen. Our team will reach out to you again tomorrow once they addressed this matter. We will also make sure that your cancellation and refund is processed ASAP.
Sincerely,
takealot.com
takealot.com's reply14 Dec 2015, 17:12
Official
Hello Visionary,
Our complaints team has tried to call you to address this matter, but they've unfortunately only been able to reach your voice mail. We have received further communication from our supplier that this particular game's release has been postponed until January 2016. Our customer service team was instructed to inform you about this delay in order to prevent a similar disappointing situation as before and regrettably it seems we've failed to do so.
We will investigate this matter with the team who was responsible to contact you in the morning to get clarity on why this did not happen. Our team will reach out to you again tomorrow once they addressed this matter. We will also make sure that your cancellation and refund is processed ASAP.
Sincerely,
takealot.com
Our complaints team has tried to call you to address this matter, but they've unfortunately only been able to reach your voice mail. We have received further communication from our supplier that this particular game's release has been postponed until January 2016. Our customer service team was instructed to inform you about this delay in order to prevent a similar disappointing situation as before and regrettably it seems we've failed to do so.
We will investigate this matter with the team who was responsible to contact you in the morning to get clarity on why this did not happen. Our team will reach out to you again tomorrow once they addressed this matter. We will also make sure that your cancellation and refund is processed ASAP.
Sincerely,
takealot.com