Rude deliverers

I strongly disapprove of how delivery staff treat customers. I ordered a few things on the 30th of December and because it was still holiday, I expected it to be delivered later. Takealot needed to order one item from the suppliers and estimated that it would be delivered by the 8th of January. I was still on holiday when I ordered the package and the estimated delivery date was still during the holiday, so I chose to rather use my home address. On Friday I got a message saying that the package can only be delivered on the 13th of January since the suppliers dont have that one item they were waiting for. This morning I then got a message saying the delivery will happen before 5. At 10:48 my phone rang (it was my gate). I told the lady that since I expected the package to be delivered last week, I gave my home address, but since I started work today, Ill only be able to receive the package at 3, when Im back home. She asked if I work close by and so I told her its about 20 minutes away from my house. Without even coming up with a solution, she put the phone down. I then got an sms from Takealot saying I wasnt available and that a delivery was scheduled from tomorrow, before 3 o'clock. Which wouldnt make sense since the address is still the same and I work till 3.

Now Ive been along with a Takealot delivery (my brother works for the branch in Rustenburg) and Ive seen how they operate. He always phones the person first to find out if they are at the delivery address. If not, they make an arrangement for when before 5 the person will be available.

I can also not change the address on the website. So tomorrow, someone is going to delivery it again and get angry cause I wont be at home. So my question is now, do I fetch the package myself because my fellow countrymen are too lazy or uneducated or rude to think of a solution? Or will Takealot be able to deliver my package after 3pm or change the address?