Rude Consultant

Hi, Today i called into the customer supprt centre because i made an order for the 1st time on my app, so i wanted to select the Midrand pick location which the app only gave me the CPT pick up location. So i went to step 2 payment option selected debit/credit card then before confirming i selected change pick-up location which it still only gave me CPT only, i then changed to courier and selected COD Then i called the contact centre spoke with Keanu ref# ********** i asked him why it only gave me the CPT pick up option he said he did not know and not giving me an option of who knew, he said with a sarcastic tone Maaaaam i dont know its only your first order or maybe tou can't use the app and he said the app isnt always effecient in giving you all the services i then asked what's the reason for the app if i must still go to the website on the PC. He started raising his tone stating that it did not give me the Midrand pick up location because i selected COD I said to him you only get to the payment option after choosing the courier or pick up method so it has nothing to do with the payment method. He then said i am asking him questions he does not know and it is a Saturday he insinuted that because it is my first time ordering and because it is my first im already complaining i then asked him when you ordered for the 1st time how many times had he ordered before that he said 8 times i was like even if you ordered 8 times but that was the 1st order

He was rude and i had received good reviews about this app and the company service from friends and family i was shocked that my first experience was of this nature something has to be done.. He cant talk to people like that i even said to him if you dont know say so and tell me you will try find out he was bored and was sighing on one the call Contact: ********** 443