Rude and Arrogant Staff and Silly Policies

If I could rate them zero or to the negative, I would rate them -10! My experience with Takealot was so bad that they have just lost a customer to Amazon! So well done Takealot!

From their call centre agents to their delivery staff- sheer arrogance and lack of decency when dealing with a customer! They do not even have a complaint number or email address! What arrogance!

I was receiving a gift from someone an the order has my name and address and when I called to track the order they told me they could not give me any info because it was an order that was not on my account and was bridging the POPI Act- do they even understand the POP Act?! I did not ask for any personal information, I asked for a timeline based on a tracking number for a parcel that has my name and address.

I received the same feedback when I called to complain about the delivery person - I could not make a complaint about the way the delivery was handled because it is not under my account- even though I am the receiver- WHAT?!!

The issue with the delivery staff - one- completely rude! He called to request for access to my estate to deliver my parcel, 30 minutes later after he entered the estate, still no delivery. I called him several times and he did not pick up. When he eventually showed up he told me that he delivers to the entire estate and starts at unit #1. I asked him why he did not request a code from that unit because it is a security risk and forbidden for someone to enter the estate and go to other units using another unit's code. If anything happened while he was delivering orders to other units, the Estate would hold me liable because he entered with my code.

He was exceptionally rude and told me that my order has an eta until 5pm so why am I complaining and besides, he always delivers in this estate, there is nothing special about my access code. This is a complete security risk but he didn't care to even listen to my explanation for my concern.