******* delivery, nonsense customer service

They don't even deserve one star. Seeing that they won't respond to this, I'll just be another unsatisfied customer of a business that does not give a toss. I placed a COD order with Takealot, 2 items. After waiting patiently for them, I got an email to say they cancelled the other item as it was out of stock. No harm done, I waited for the other item. It was due to be delivered on Friday, I called in first thing in the morning to say I’m not in the office and asked for the order to be rescheduled for delivery on Monday. I even got an email confirmation to say the delivery will take place on the following Monday. Monday comes, I sat and waited for the parcel. I get an sms to say they tried to deliver the parcel but could not. This is after no one called me, not even once. Because I have nothing better to do I called the call centre and the lady I spoke said she doesn’t know why it says that and the parcel was on its way due to be delivered before 3. As expected 3 came and wet, no delivery, nothing. I call again the following day and I was given the run around. Finally, I was told that the driver doesn’t have to contact me for deliveries. I’m not sure who in their right minds would utter such *******. Am I supposed to go sit outside the entire day and be on the lookout for a Takealot van? As far as poor service goes, this takes the cup. Nonsense response below "We have attemted delivery twice and you were not available to receive the order as per our standard operational procedure after two failed attempts of delivery, we cancel the order if it is a cod (cash on delivery) order.

This has been canceled and will be returned to our warehouse.

Please note that drivers are not obligated to contact customers unless there is an instruction given by you or us."

How have you tried to contact me if you never called me? Have I ever given you ‘permission’ to contact me before?