1 reviews | Active since Sept 2012
*******
Three weeks ago I gave this company a Compliment on this site, after placing a further order with them I would now like to rescind that compliment , I placed an order and paid by EFT 8 days ago, the money was paid from my bank the same day, now accepting it could have been at theirs the next day, four days later I asked where my email was that they had received payment only to be asked to forward PROOF of payment, this I did within the hour, I then received a standard reply stating that it would be attended to and I can expect someone to contact me within 2 to 12 hours, that was two days ago, my item should have been delivered on Friday now here we on Sunday no item delivered, no contact, and I have no idea when they intend either sending my item or acknowledging that they have my money, this is disgraceful and shocking service and I have just emailed to tell them so, and also to inform them that it will be the last time I will buy anything from them, pity I thought they were a first class company now I see them in their true colours *******
We apologise for not assisting with this matter sooner. Our complaints team has not been able to reach you on the number provided to address the situation with you. We are liaising with our finance department to get clarity on the reason for why your payment has not been authorised yet. Well reach out to you again with feedback as soon as we've heard from our finance team and we'll assist with the necessary arrangements to get this matter resolved ASAP.
Kind Regards,
takealot.com
We apologise for not assisting with this matter sooner. Our complaints team has not been able to reach you on the number provided to address the situation with you. We are liaising with our finance department to get clarity on the reason for why your payment has not been authorised yet. Well reach out to you again with feedback as soon as we've heard from our finance team and we'll assist with the necessary arrangements to get this matter resolved ASAP.
Kind Regards,
takealot.com
