RRN-6bdb-***2 Return

A return was logged for one of the worst phones I've ever bought at takealot, it was sent back, on the 31st of March the return got placed in hold due to the missing R5 - R10 generic earphones not being in the box, after returning the earphones a subsequent message was received that the earphones have been received however the return has still not been updated, I've sent 6 follow up mails and received 2 generic thanks for my patience mails in Monday and again Yesterday, same mail that they will "urgently reach out to the warehouse", no updates.