ROTTEN SERVICE FROM TAKEALOT

I purchased a FRIDGE/FREEZER from TAKEALOT in and during DECEMBER 2024. When I noticed that the appliance had a defect, I immediately contacted TAKEALOT returns and advised about the reason for the return and thus LOGGED a RETURN. Since that time, I have had several tele- and e-mail communications with AZIZAH, KENT, JULIA, SIKHO, THRISHA, ROFHIWA, and VUYO. Each one uses the word “escalate” but of course one would never know when you will get a positive response. What these person are very quick with is to send an e-mail confirmation of the call and sometimes even faster, you receive an e-mail calling for a rating on the “service”. Recall that this return that was logged, and lo and behold, I even received an email from THRISHA saying that the return has been cancelled. I had to again call and clarify the matter with SIKHO. I specifically advised these persons in writing that the collection of the defective item was for a specific date and time. May I remind consumers out there that TAKEALOT has a complete lack of respect for time and timelines because they call upon you at any time for a delivery. Each person you deal with DOES NOT KNOW what the problem is until you advise these persons to refer to your e-mail, repetitively explaining the problem, and the solution required. Be that as it may, as you have noted that the item to be returned was a FRIDGE/FREEZER, with approximate DIMENSIONS of 1850x120x60(LxWxH). On THREE different occasions, a SMALL CAR was sent to collect this item. This really speaks a lot about the grey matter of the person in charge of deploying the person for collection. Again, this was brought to the attention of the returns department several times. And guess what? They do it again!!And send a small car and then you have to call again because the person with the small car can do nothing about it. After all, he is just the messenger!! I specially RECENTLY AND AGAIN mentioned in writing that the item was a large item and ADVISED AGAINST THE SENDING OF A SMALL VEHICLE. I SPECIFIED TIMELINES. Of-course, the advices failed penetration. I demanded of VUYO to speak to somebody in management, but this was refused. I have heard that TAKEALOT suffered some loss a year ago. Well, the facts speak for themselves. So, DO NOT BUY an APPLIANCE from TAKEALOT because they have a ROTTEN RETURN POLICY AND A ROTTEN ATTITUDE ABOUT IT. I have requested a FULL REFUND. But then again, who knows how long that will take, if ever. I hope TAKEALOT’S competition grows, and all their *********** STAFF grovel for future employment.