Roller Coaster Ride

<p>I bought a 7pc knife set on the 3rd of October. A few days after the placement of my order I got an email saying that there is a delay on the supplier's side, which will add a few days to my delivery date. Fair enough.</p> <p>On the 7th of October I have not yet received a status update on my package and after a couple of phone calls I discovered that it was sitting at the Cape Town warehouse. I couldn't wait any longer and i went to pick up the package.</p> <p>With the package in my hands I was reassured that the content will be fine. I arrived home with a lot of excitement, opened the package and found that three of the knives were missing. I was disgusted to say the least.</p> <p> </p> <p>I logged a return, they collected the package and I got an email saying that they are not able to replace the product as the supplier is out of stock. Things are starting to snowball.</p> <p>After a few days I got another email with great news, saying that they are able to replace the requested product and that my order has been placed. This is great news, but I was unconvinced.</p> <p>After the weekend I got another email causing disappointment once again. They were not able to source the product from the supplier.</p> <p>One good thing I can say is that I was refunded.</p> <p> </p> <p>This experience caused disappointment and embarrassment as this was meant to be a wedding gift.</p>