****** by Takealot

I don’t know what to call this but myself and my team have been wrongly advised by this company since we started a transaction.

The team at work had bought a gift from takealot and then decided to change it for the Dolce Custa coffee machine. Megan called in specifically to query how to go about returning the item and exchanging it for another. The lady Sephe advises her that she can return it and then the consultant will add notes on the account to add the new item to the cart. Megan asked her is she is sure this is the process and she said yes don’t worry the machine is secure and you will get it for the sale price.

A week goes by and the item is collected, Megan calls in again to make sure the new item is added and taken off the refund, the new consultant advised her that this isn’t the process and there is nothing in the cart and they cannot do an exchange like this. We request to speak to a manager, they advised Karin is here but she is not able to speak to Megan, we request Karin full name - the consultant refuses to give any more information out on who the manager is that didn’t want to take Megan’s call and advised that we need to call Monday.

Now keep in mind that we have call recordings of all this conversation of false advertising and advi*****t.

Moving on...

Megan then calls Monday (18/12/17) and speaks to Aviwe. The refund is now accredited to the takealot account. Aviwe advised that coffee machine is out off stock and they cannot source one out for me. At this point we all fed up because no one is willing to help and make an effort to make something work. Aviwe was told that either takealot gets a machine or refunds the money on the credit card as Checkers was selling that same machine for even less than takealot. She reassured Megan that this refund will take place even after speaking to the finance team.

This morning (19/12/17) Megan gets an email advising that they cannot do the refund on the credit card, as the initial payment was made with a voucher.

Now we stuck with no service from takealot and a voucher that we regret getting as we experienced the worse service from this company. It was such a pleasant experience getting these gifts from my team but now they so ****ed off as hey have been thrown around and told incorrectly about processes by takealot consultants who should know better but yet they don’t and they refuse to take initiative and accountability for their poor service and incorrect advise. I demand the refund to be credited to the credit card. I will not support this company as it ****** us from our money, our product and our constitutional right to be advised correctly by a service provider.