*******!

I booked for a defective item to be replaced (has a 6 month warranty, 6 months hasnt gone past yet and the powerbank is already not working) I was told the item is out of stock and I have the option to either wait 10 - 21 days for this specific one to be repaired or request a refund. I checked on the website to see if the item can be added to my cart, I managed to add it meaning the item is NOT out of stock when responding to e-mail and telling them the item is NOT out of stock they then sent an email back telling me that my money has been credited into my account. I did not ask for this , the initial e-mail said that this would only happen if I did not respond within 24 hours, which I did.

Now since they took the decision to credit my account without me asking, and I am in desperate need of a new powerbank, I had to buy a new one of the same model which costs MORE than when I bought it. This is not fair, the stock is there and my item needed to be replaced without me having to pay more as this item was DEFECTIVE and fell within the warranty.