NB
Nick B

1 reviews | Active since Feb 2014

08 Sept 2016, 16:07

Ridiculous wait times, with no timeframe offered.

<p>After battling with Takealot to even accept my return under warranty, and having constantly needing to contact Takealot for updates on the progress on my return for a month, and receiving empty promises that I would receive feedback the following day each time, I eventually received feedback from Takealot that the supplier was going to replace the faulty Corsair RAM Kit.</p> <p> </p> <p>Almost a week later I've heard nothing further. After contacting Takealot again today I was told that they are "putting pressure on the supplier", but can't give me a timeframe for delivery of the replacement RAM.</p> <p> </p> <p>Clearly they're not putting enough pressure on the supplier, because they can't even give me an ETA.</p> <p> </p> <p>I have been more than patient up until now. Takealot seriously needs to look at improving their returns procedures, because they way it's being run now is completely unreasonable and unacceptable.</p> <p> </p> <p>The computer for which the RAM belonged to has been out of order for over a month now, with no resolution in sight.</p>

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Replies (1)
takealot.com
takealot.com's reply08 Sept 2016, 20:38
Official

Hello d233t,

We are so sorry for the poor communication regarding your return.

We have tried to reach you telephonically but with no success. In the meantime we have engaged our Returns team to provide an update and will keep you posted.

Regards

Takealot.com