RIDICULOUS & USELESS CUSTOMER SERVICE!!!!

Where to start..

Firstly, false advertising!! We bought a Christmas gift for our son, specifically a portable touch pad DJ thingy, it says it uses batteries so we bought batteries extra. Then we get the product, quick service & quick delivery, but not one adult understands the manual that makes it sound easy! So we request a refund of the item, as there is no use for it if our son can't use it and also, the false advertising about the batteries. Obviously, it was a Christmas gift, so the item got taken out of the original packaging.

Takealot informs us that they cannot refund or credit the item as it wasn't in its original packaging (which we still gave back with the item). Fair enough. So we ask that the product be sent back to us. They were quick with processing the return, but now, until this day, I still do not have the item back in my possession.

I have made SEVERAL calls to the customer service centre and I keep being told that they will escalate the issue.

Next thing, I get an email from one of the consultants with a proof of delivery. A person, who I have NO connection to, has signed for my item and it shows as delivered.

I call to enquire as to how the HELL that is possible, I get escalated again. An email is sent to me stating that several attempts have been made to deliver the item with no success, so the item was sent back to the warehouse. At this point I don't even know what or who to believe!!!

Today I was told the item was sent back to the Cape Town warehouse instead of the Joburg warehouse.

THIS IS ABSOLUTELY RIDICULOUS!!!!! JUST GIVE ME A REFUND AND LET US BE DONE WITH THIS BS!!!!!