rM
rifqa M
1 reviews | Active since Dec 2013
15 Oct 2015, 11:47
Ridiculous service
I have logged an exchange on 12 October,arrangments were made for collection of the defective product. an instruction for this to happen before 12pm was confirmed. after numerous calls to the call centre, they are unsure about when collection will happen, they are unable to call the driver to find out neither do they even have a number for him/her. I fear that it will take even much longer for a replacement. I get a defective product and now I have to wait for who knows how long before I get a new one. If its this complicated then please just give my money back.
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takealot.com's replyOfficial
15 Oct 2015, 12:23Hello rifqam,
We're sorry for not collecting your parcel as arranged and for the troubles you've experienced in trying to get an update on the matter. It really shouldn't have been such a hassle to get the relevant information. Our complaints team will look into this with our returns department and the relevant courier and will provide you with feedback shortly. We'll also make sure that your collection is completed ASAP.
Kind Regards,
takealot.com
We're sorry for not collecting your parcel as arranged and for the troubles you've experienced in trying to get an update on the matter. It really shouldn't have been such a hassle to get the relevant information. Our complaints team will look into this with our returns department and the relevant courier and will provide you with feedback shortly. We'll also make sure that your collection is completed ASAP.
Kind Regards,
takealot.com
takealot.com's reply15 Oct 2015, 12:23
Official
Hello rifqam,
We're sorry for not collecting your parcel as arranged and for the troubles you've experienced in trying to get an update on the matter. It really shouldn't have been such a hassle to get the relevant information. Our complaints team will look into this with our returns department and the relevant courier and will provide you with feedback shortly. We'll also make sure that your collection is completed ASAP.
Kind Regards,
takealot.com
We're sorry for not collecting your parcel as arranged and for the troubles you've experienced in trying to get an update on the matter. It really shouldn't have been such a hassle to get the relevant information. Our complaints team will look into this with our returns department and the relevant courier and will provide you with feedback shortly. We'll also make sure that your collection is completed ASAP.
Kind Regards,
takealot.com