Ridiculous return time!

I am wanting to make a complaint.

I placed an order for a smar****ch for my daughters birthday gift well in advance. It arrived with no battery. I logged the return and Takealot was quick to do the collections which was great.

Unfortunately, I could not get a replacement before her birthday so I had to run around in stores trying to find another birthday gift. I got that sorted and decided her original gift (which is the smar****ch) I will keep as a Christmas gift, because the estimated delivery date is 23 Dec (which is almost 3 weeks since you collected the device from me)

When I check on the return, it now shows estimated delivery date to be 27 December!!!! Are you kidding me?!!! After not having it for my daughter's birthday, I now can't have it for Christmas either?!! So now I have to give out more money on gifts when I'm already suppose to have one?!!!!

I appreciate that you waiting on your supplier, but that's a you problem, not mine. I might as well order a new smar****ch!!!! I called because I want to get my money back so I can buy her something else, but guess what, even though your website says customer service is open until 22:00, your call line says they close at 7!!!!! Great!!!!

I just want my money back please!!!!