1 reviews | Active since Oct 2016
Ridiculous return policy
<p>Last year December we bought 2 Lenovo Tablets as Christmas presents for my 2 boys. Excited out of their sox.</p> <p>From August the one tablet started giving problems. Long story short. We can't get it to switch on at all. Contacted Takealot and the whole collection procedure was quick and satisfactory. Week later they comming to collect again. Contacted them to say you have collected but they can't find any record off it. Someone eventually called me to say they need the accessories before they can expect the return. </p> <p>Now with kids, 8 and 11, they play on their tablets all the time. Firstly, accessories don't last a lifetime as they charge constantly and earphones the same thing. You then replace the broken accessories with new ones for them to carry on playing.</p> <p>Now takeallot will not except the teturn without the accessories. I've explained over the phone twice and every time they say they'll get back to me. Yes sure!!!! They email my wife to insist that the supplier must have the accessories. She explained the same story to them. We said we will send the newly purchased accessories, cause when something is broken, you trow it away.</p> <p>I, we have ordered a few items from Takealot in the past and never had any problems . But now that we need assistance , we get the run around and they have this excuses</p> <p> </p> <p>I don't know what the problem is to have a look at the unit. It just will not switch on. I can take it to the computer shop dowm the road. They won't ask me for all the accessories to be able to do a pair.</p> <p>There are 4 different people that has contacted us to say that they need the accessories . </p> <p>Cant these people go too someone with authority and they should say that it is a supid request. </p> <p> </p> <p>AND JUST FIX MY 8 YR OLD BOY'S TABLET.</p> <p>His brother plays all the time with his tablet and then there is a fight about the tablet.</p> <p> </p> <p>I just can't belive that people are so ******** to not understand this stupid situation. </p> <p>Come on people. Just think a little further </p>
Hello Brunyee1,
It is with regret that we learn of your unpleasant experience upon the return of the faulty tablet.
We sincerely apologise for any inconvenience caused in this regard and ask that you grant us the opportunity to assist in resolving the matter.
Our team will be in contact shortly and will engage with returns management to address your concerns.
Regards
Takealot.com
Hello Brunyee1,
It is with regret that we learn of your unpleasant experience upon the return of the faulty tablet.
We sincerely apologise for any inconvenience caused in this regard and ask that you grant us the opportunity to assist in resolving the matter.
Our team will be in contact shortly and will engage with returns management to address your concerns.
Regards
Takealot.com
Dear consumers
Takealot sent me the message above. As they said someone did call me the next day at 11h17.
Maxine, from takealot, called me with their standard soppy apologies. Maxine said she understands my situation as she also has two boys. These type off accessories dont last for ever due to constant handling by the kids. I told her I am prepared to send the accessories that we replaced to them if they want me to. But please just get the unit to work.
Maxine told me she will go and speak to the head of the claims department. Her words were " I will get back to you shortly with this issue".
I did not receive a call from Maxine that same day. This morning my wife calls me, very upset and so disappointed with takealot. Takealot sent a courier to deliver the Lenovo Tablet back to us at my wife's work address. With comment. Returned due to client not supplying accessories for item. This is the ITEM that my 8yr son is so excited to have back working again. What do I say now. Sorry, your dad failed you.
Nice work Takealot. Why don't you just come fetch all the stuff we have bought from you all these yrs.
Had a look at Lenovo's website and there return/repair policy. . . . .
Interesting that they say nothing about working or broken accessories that must accompany the item.
It may be a good deal. Cause its all about money and sales, but the after care and "treat the customer fairly" ?????????? Oh yes. The last statement just reminded me that this is what the CPA stand for and in courage businesses how to treat their clients.
So people.. ignore what the warranty says. Some might be successful and the rest will have to pay for the repairs yourself.
Dear consumers
Takealot sent me the message above. As they said someone did call me the next day at 11h17.
Maxine, from takealot, called me with their standard soppy apologies. Maxine said she understands my situation as she also has two boys. These type off accessories dont last for ever due to constant handling by the kids. I told her I am prepared to send the accessories that we replaced to them if they want me to. But please just get the unit to work.
Maxine told me she will go and speak to the head of the claims department. Her words were " I will get back to you shortly with this issue".
I did not receive a call from Maxine that same day. This morning my wife calls me, very upset and so disappointed with takealot. Takealot sent a courier to deliver the Lenovo Tablet back to us at my wife's work address. With comment. Returned due to client not supplying accessories for item. This is the ITEM that my 8yr son is so excited to have back working again. What do I say now. Sorry, your dad failed you.
Nice work Takealot. Why don't you just come fetch all the stuff we have bought from you all these yrs.
Had a look at Lenovo's website and there return/repair policy. . . . .
Interesting that they say nothing about working or broken accessories that must accompany the item.
It may be a good deal. Cause its all about money and sales, but the after care and "treat the customer fairly" ?????????? Oh yes. The last statement just reminded me that this is what the CPA stand for and in courage businesses how to treat their clients.
So people.. ignore what the warranty says. Some might be successful and the rest will have to pay for the repairs yourself.
After being very disappointed with takealot for wanting the item's accessories before they can expect the warranty claim.
The issue was mainly that I have replacement accessories and that this will / will not be excepted. Because I just sent the item, takealot would not except this or send it to the supplier.
Takealot said they will get hold of the supplier and confirm.
In the interim I called the manufacturer and spoke to a manager. She was very understanding, but explained that takealot is completely right to request the accessories as part of their policy on returns.
The supplier needs at least the charger to check if the problem does or not start from there and eliminate that.
Searching the whole house we found the old charger, but has a new usb cable.
Takealot called as they promised and said the supplier will except the replacement accessories and that they are sending the courier to collect again.
The thing I feel really bad about is that this is the 5th time they sending a courier for this item. That to must cost more than the item I am sending back.
TAKEALOT. . . . . thank you for not just leaving your decision as it was decided, but listening to my request and taking it that extra mile. . . . Just to see and have a happy customer.
My apologies for not excepting, not yours, but the supplier's instructions and policy to you.
Thank you takealot
Whatever the warranty outcome
I do appreciate what you have done for me.
Your faithfully
Robin Brunyee
After being very disappointed with takealot for wanting the item's accessories before they can expect the warranty claim.
The issue was mainly that I have replacement accessories and that this will / will not be excepted. Because I just sent the item, takealot would not except this or send it to the supplier.
Takealot said they will get hold of the supplier and confirm.
In the interim I called the manufacturer and spoke to a manager. She was very understanding, but explained that takealot is completely right to request the accessories as part of their policy on returns.
The supplier needs at least the charger to check if the problem does or not start from there and eliminate that.
Searching the whole house we found the old charger, but has a new usb cable.
Takealot called as they promised and said the supplier will except the replacement accessories and that they are sending the courier to collect again.
The thing I feel really bad about is that this is the 5th time they sending a courier for this item. That to must cost more than the item I am sending back.
TAKEALOT. . . . . thank you for not just leaving your decision as it was decided, but listening to my request and taking it that extra mile. . . . Just to see and have a happy customer.
My apologies for not excepting, not yours, but the supplier's instructions and policy to you.
Thank you takealot
Whatever the warranty outcome
I do appreciate what you have done for me.
Your faithfully
Robin Brunyee