Ridiculous packaging and no way to communicate with Takealot!

I've never previously had issues with Takealot but the last order (2 small toners, 3 reams of paper and 2 bottles of tablets), were delivered in 5 separate boxes (a couple of which were fairly large...). Apart from the fact that packaging is not "free", it's built into the price of delivery, most of this would usually end up in a refill site somewhere (I recycle but can't say the same for all their clients). Trying to get hold of Takealot to send photos to them (I have a photo of the goods delivered and a photo of the pile of empty boxes..) but cannot get an email address because Takealot have chosen not to use this method of communication, they don't respond to messenger via Facebook (apart from to ask me for some contact details which I supp****, then I was ignored), and I really don't feel like talking to a call centre agent, I need to talk to someone who understands why this packaging is not acceptable. So a minor query (Takealot need to look at the way they package goods) has escalated to a major issue (Takealot don't want to make it easy for their clients to communicate). I would have thought that Amazon entering the SA market would have improved their service ethic, but apparently not!